Quality issues with True Outlet product
Complaint Details
I want to report a serious concern with True Outlet's platform that I purchased on February 8, 1983 from your Emardborough, Montana store. The product has is not compatible as claimed despite being advertised as high quality. I've contacted customer service three times and spoken to Eladio K., but my issue remains unresolved.
Comments (2)
Dimitri Konopelski
May 07, 2025 05:37An update to my situation: I've now spoken with three different representatives from True Outlet, and each has given me conflicting information about how to resolve the issue with my dress shirt. This is extremely frustrating.
Eunice Watsica
May 20, 2025 06:01Dear customer, On behalf of True Outlet, I would like to personally apologize for the inconvenience you've experienced with our loyalty program. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate personalized solution to address this situation. Additionally, we have documented this case (Reference: REF-8CAA4453) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Casey Lee Customer Service Manager True Outlet
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