Overcharged by True Supply Enterprises for service

The situation with True Supply Enterprises has gotten worse. Now they're claiming I never purchased the customization service, despite me providing the receipt and reference number REF-3D73B94A multiple times.

Dear valued customer, Thank you for bringing your concerns about our sweater to our attention. We at True Supply Enterprises are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 18, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective sweater 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary sweater accessory kit valued at $400.37 Please contact our dedicated resolution team at support@True Supply Enterprises.com with your preferred delivery date and time, referencing case number REF-3D73B94A. We truly value your business and appreciate the opportunity to make this right. Best regards, Rowan Hall Product Support Director True Supply Enterprises