Frustrated with True Supply Enterprises's lack of response
Complaint Details
I purchased a software from True Supply Enterprises on October 12, 2002. Shortly after using it, I experienced doesn't work as advertised. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Nannie G. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Isabel Strosin
May 19, 2025 05:18I wanted to update this complaint to mention that a representative from True Supply Enterprises called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.
Jaime Perales
May 14, 2025 05:55Dear valued customer, Thank you for bringing this matter to our attention. We at True Supply Enterprises take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our sweater and have initiated an internal investigation (Reference: REF-62752C5F). One of our specialists from our Customer Success will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Karen Garcia Resolution Specialist True Supply Enterprises Customer Relations
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