Refund refused by Expert Build Quebec City
Complaint Details
I'm writing to complain about the maintenance program I received from Expert Build Quebec City. After paying $598.63 for solution, I found that it had repeated billing errors. I've tried resolving this with your customer service team multiple times, including speaking with Adelbert C., but have not received a satisfactory resolution.
Comments (2)
Claudia Kulas
May 23, 2025 05:14I've received an email from Elizabeth Anderson at Expert Build Quebec City offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The headphones was clearly defective from the start.
Eunice Watsica
May 24, 2025 05:23Dear valued customer, Thank you for bringing this matter to our attention. We at Expert Build Quebec City take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our tablet and have initiated an internal investigation (Reference: REF-44D88DAC). One of our specialists from our Customer Success will be contacting you within the next 3 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jennifer Lee Support Team Lead Expert Build Quebec City Customer Relations
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Status updateStatus changed to "Resolved"