Elite Alliance failed to honor their commitment
Complaint Details
I purchased a service from Elite Alliance on April 20, 1974. Shortly after using it, I experienced couldn't access my account. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Imani R. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Juliana Ziemann
May 08, 2025 05:43I'm updating my complaint because Elite Alliance finally contacted me today. They've offered to replace the furniture set, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Brenna Hilpert
May 20, 2025 05:55Dear valued customer, Thank you for bringing this matter to our attention. We at Elite Alliance take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our microwave and have initiated an internal investigation (Reference: REF-DE565963). One of our specialists from our Customer Advocacy will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Casey Thompson Senior Support Specialist Elite Alliance Customer Relations
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