Elite Alliance provided defective product
Complaint Details
I want to report a serious concern with Elite Alliance's solution that I purchased on April 23, 2006 from your East Freemanfort, Maryland store. The product has stopped working after two weeks despite being advertised as high quality. I've contacted customer service three times and spoken to Krystina C., but my issue remains unresolved.
Comments (2)
Yasmeen White
May 01, 2025 05:46I'm updating my complaint because Elite Alliance finally contacted me today. They've offered to replace the vacuum cleaner, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Eunice Watsica
May 21, 2025 05:17Dear valued customer, Thank you for bringing this matter to our attention. We at Elite Alliance take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our kitchen knife set and have initiated an internal investigation (Reference: REF-18C3714D). One of our specialists from our Customer Service will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, David White Customer Satisfaction Coordinator Elite Alliance Customer Relations
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