Billing discrepancy with Med Practice Ltd. medical center

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Med Practice Ltd.. Can someone please provide an update?

Dear valued customer, Thank you for your complaint regarding the gaming console you purchased on May 18, 2025. At Med Practice Ltd., customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $71.56 2. A replacement gaming console with an extended warranty 3. A store credit of $71.56 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-50E1781E. We value your business and hope to restore your confidence in our company. Best regards, Joseph White Customer Retention Manager Med Practice Ltd.

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Med Practice Ltd. of this issue through multiple channels. They have acknowledged receipt of this complaint on April 19, 2025 and have assigned it reference number REF-50E1781E in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team