Billing dispute with Tech-Core

I've received an email from Jennifer Garcia at Tech-Core offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The restaurant order was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our prepared meal to our attention. We at Tech-Core are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 6, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective prepared meal 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary prepared meal accessory kit valued at $257.17 Please contact our dedicated resolution team at support@Tech-Core.com with your preferred delivery date and time, referencing case number REF-FC60305C. We truly value your business and appreciate the opportunity to make this right. Best regards, Sarah Martinez Customer Advocacy Director Tech-Core