Delayed delivery from Institute of University
Complaint Details
I want to report a serious concern with Institute of University's device that I purchased on September 19, 1994 from your Danielleside, Nebraska store. The product has arrived significantly late despite being advertised as high quality. I've contacted customer service three times and spoken to Kaden O., but my issue remains unresolved.
Comments (2)
Birdie Heaney
May 18, 2025 06:07I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Institute of University. Can someone please provide an update?
Admin User (Original)
May 23, 2025 05:50Dear valued customer, Thank you for bringing this matter to our attention. We at Institute of University take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our t-shirt and have initiated an internal investigation (Reference: REF-0C95E4A5). One of our specialists from our Service Excellence will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, John Harris Customer Satisfaction Coordinator Institute of University Customer Relations
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Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
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Status Update
Status updateStatus changed to "Resolved"
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