Frustrated with Robo Intelligence's lack of response

Just wanted to follow up on my complaint regarding Robo Intelligence. I haven't heard anything back yet, and the catering service I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing this matter to our attention. We at Robo Intelligence take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our meal kit and have initiated an internal investigation (Reference: REF-AE385516). One of our specialists from our Executive Customer Care will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, John Wilson Senior Customer Representative Robo Intelligence Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Robo Intelligence of this issue through multiple channels. They have acknowledged receipt of this complaint on May 22, 2025 and have assigned it reference number REF-AE385516 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team