Poor customer service experience with Education Center of Success

It's now been 8 days since my initial complaint, and Education Center of Success still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their consultation service.

Dear customer, On behalf of Education Center of Success, I would like to personally apologize for the inconvenience you've experienced with our expedited shipping. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-CE809932) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jennifer Davis Senior Support Specialist Education Center of Success

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Education Center of Success's jacket and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Education Center of Success and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team