Refund refused by Feast Restaurants

I'm updating my complaint because Feast Restaurants finally contacted me today. They've offered to replace the sweater, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our dress shirt to our attention. We at Feast Restaurants are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 14, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective dress shirt 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary dress shirt accessory kit valued at $230.42 Please contact our dedicated resolution team at support@Feast Restaurants.com with your preferred delivery date and time, referencing case number REF-36930CFB. We truly value your business and appreciate the opportunity to make this right. Best regards, Rowan Anderson Client Relations Director Feast Restaurants

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Feast Restaurants's winter coat and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Feast Restaurants and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team