False promises made by Reliable Works & Sons representative

The situation with Reliable Works & Sons has gotten worse. Now they're claiming I never purchased the professional setup, despite me providing the receipt and reference number REF-3F632555 multiple times.

Dear valued customer, Thank you for bringing your concerns about our smartphone to our attention. We at Reliable Works & Sons are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 19, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective smartphone 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary smartphone accessory kit valued at $417.67 Please contact our dedicated resolution team at support@Reliable Works & Sons.com with your preferred delivery date and time, referencing case number REF-3F632555. We truly value your business and appreciate the opportunity to make this right. Best regards, Susan Harris Quality Assurance Director Reliable Works & Sons