Frustrated with Quality Ventures Corp.'s lack of response
Complaint Details
On December 30, 2004, I signed up for Quality Ventures Corp.'s exchange program at their Bednarfurt, New Jersey location. I was told that the service would include application, but after paying $496.17, I discovered this wasn't the case. When I called to resolve this, Clarissa N. was unhelpful and refused to address my concerns.
Comments (2)
Bryce O'Reilly
Apr 29, 2025 06:04I appreciate Quality Ventures Corp. reaching out, but the solution provided doesn't address my original concern. The replacement air purifier has the same defect as the original one I complained about.
Claudine Navarro
May 19, 2025 05:27Dear valued customer, Thank you for your complaint regarding the blender you purchased on April 24, 2025. At Quality Ventures Corp., customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $279.84 2. A replacement blender with an extended warranty 3. A store credit of $279.84 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-F9B625BD. We value your business and hope to restore your confidence in our company. Best regards, Quinn Thomas Support Operations Manager Quality Ventures Corp.
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