Unsatisfactory resolution from Counsel Team of Advocate

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Counsel Team of Advocate. Can someone please provide an update?

Dear valued customer, Thank you for bringing this matter to our attention. We at Counsel Team of Advocate take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our subscription box and have initiated an internal investigation (Reference: REF-13D85322). One of our specialists from our Customer Service will be contacting you within the next 4 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Hayden Thompson Brand Representative Counsel Team of Advocate Customer Relations