Billing dispute with Select Residence Johor Bahru

I appreciate Select Residence Johor Bahru reaching out, but the solution provided doesn't address my original concern. The replacement air purifier has the same defect as the original one I complained about.

Dear customer, On behalf of Select Residence Johor Bahru, I would like to personally apologize for the inconvenience you've experienced with our professional setup. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-885B09B2) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Alex Hall Customer Satisfaction Coordinator Select Residence Johor Bahru