Frustrated with Diagnostic Institute's lack of response

I appreciate Diagnostic Institute reaching out, but the solution provided doesn't address my original concern. The replacement wireless speaker has the same defect as the original one I complained about.

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Diagnostic Institute's wireless speaker and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Diagnostic Institute and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team