Poor customer service experience with Land & Partners Hamburg LLC

I'm adding this comment to provide additional information. The vacuum cleaner from Land & Partners Hamburg LLC not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing your concerns about our furniture set to our attention. We at Land & Partners Hamburg LLC are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 2, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective furniture set 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary furniture set accessory kit valued at $98.53 Please contact our dedicated resolution team at support@Land & Partners Hamburg LLC.com with your preferred delivery date and time, referencing case number REF-B8C78EE2. We truly value your business and appreciate the opportunity to make this right. Best regards, Casey King Client Relations Director Land & Partners Hamburg LLC

ComplaintNest Administrator Update: We have received confirmation from Land & Partners Hamburg LLC that they are actively working to resolve your complaint. Their representative, Barbara Lewis, has committed to contacting you within 4 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team