Unsatisfactory resolution from Premium Advisors Brasilia

Thank you for your response, but I'm still not satisfied with the resolution offered. The $84.59 refund only covers part of what I paid for the customization service, and I've had to spend additional money to fix the issues caused.

Dear valued customer, Thank you for bringing your concerns about our microwave to our attention. We at Premium Advisors Brasilia are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 24, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective microwave 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary microwave accessory kit valued at $98.66 Please contact our dedicated resolution team at support@Premium Advisors Brasilia.com with your preferred delivery date and time, referencing case number REF-3D816B62. We truly value your business and appreciate the opportunity to make this right. Best regards, Peyton Lee Support Operations Director Premium Advisors Brasilia

ComplaintNest Administrator Note: We have reviewed this complaint against Premium Advisors Brasilia and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the smart thermostat. ComplaintNest Support Team