Quality issues with Defense Group Inc. product

After my initial complaint, Defense Group Inc. contacted me to troubleshoot the restaurant order. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear customer, I am reaching out regarding your recent complaint about our extended warranty. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Account Manager at Defense Group Inc., I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $385.63 to your original payment method 2. Added a $385.63 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-7866457E for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Quinn Martin Account Manager Defense Group Inc.

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Defense Group Inc.'s specialty coffee and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Defense Group Inc. and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team