False promises made by Defense Group Inc. representative
Complaint Details
I'm writing to complain about the setup assistance I received from Defense Group Inc.. After paying $847.49 for item, I found that it faced system outages. I've tried resolving this with your customer service team multiple times, including speaking with Rachel P., but have not received a satisfactory resolution.
Comments (2)
Christ Rau
May 16, 2025 05:26Thank you for your response, but I'm still not satisfied with the resolution offered. The $283.17 refund only covers part of what I paid for the premium account, and I've had to spend additional money to fix the issues caused.
Margarita Kuhn
May 19, 2025 05:47ComplaintNest Administrator Alert: We have noticed that Defense Group Inc. has not yet responded to your complaint about their premium membership. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team
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