Billing dispute with Rights, Rights & Consultants

I want to acknowledge that Rights, Rights & Consultants has attempted to resolve this issue. However, the solution they're offering (a $257.35 store credit) isn't adequate considering I paid $257.35 for a specialty food item that never worked properly.

Dear valued customer, Thank you for bringing this matter to our attention. We at Rights, Rights & Consultants take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our restaurant order and have initiated an internal investigation (Reference: REF-22BC0323). One of our specialists from our Executive Customer Care will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jordan Clark Client Experience Manager Rights, Rights & Consultants Customer Relations