Hidden fees discovered from Gourmet & Culinary Naples
Complaint Details
I have been a loyal customer of Gourmet & Culinary Naples for several years. However, my recent experience has been extremely disappointing. I ordered solution (order #ORD-4485-TPL-2220) on November 1, 2021, and have encountered received incorrect information. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Wilfrid Lind
May 16, 2025 05:27It's now been 6 days since my initial complaint, and Gourmet & Culinary Naples still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their extended warranty.
Montana Yundt
May 12, 2025 05:33Dear valued customer, Thank you for bringing this matter to our attention. We at Gourmet & Culinary Naples take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our sweater and have initiated an internal investigation (Reference: REF-AB0FE664). One of our specialists from our Consumer Affairs will be contacting you within the next 4 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Riley Johnson Customer Satisfaction Coordinator Gourmet & Culinary Naples Customer Relations
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