Frustrated with Gourmet & Culinary Naples's lack of response

I wanted to update this complaint to mention that a representative from Gourmet & Culinary Naples called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear customer, On behalf of Gourmet & Culinary Naples, I would like to personally apologize for the inconvenience you've experienced with our loyalty program. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-905D8FC4) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, David Hernandez Director of Customer Success Gourmet & Culinary Naples

ComplaintNest Administrator Update: We have received confirmation from Gourmet & Culinary Naples that they are actively working to resolve your complaint. Their representative, William White, has committed to contacting you within 3 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team