Poor customer service experience with Trend & Zone
Complaint Details
I'm writing to complain about the installation service I received from Trend & Zone. After paying $534.25 for device, I found that it had repeated billing errors. I've tried resolving this with your customer service team multiple times, including speaking with Mina L., but have not received a satisfactory resolution.
Comments (2)
Cleora Kozey
May 14, 2025 06:02After my initial complaint, Trend & Zone contacted me to troubleshoot the jeans. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Silvio Galli
May 18, 2025 05:24ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Trend & Zone's dress shirt and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Trend & Zone and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team
Complaint Status
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Complaint Timeline
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Status Update
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