Overcharged by Vitality Associates Launceston LLC for service

Thank you for your response, but I'm still not satisfied with the resolution offered. The $182.94 refund only covers part of what I paid for the maintenance contract, and I've had to spend additional money to fix the issues caused.

Dear valued customer, Thank you for bringing this matter to our attention. We at Vitality Associates Launceston LLC take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smartwatch and have initiated an internal investigation (Reference: REF-4CF29828). One of our specialists from our Executive Customer Care will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Hayden Miller Senior Support Specialist Vitality Associates Launceston LLC Customer Relations