Billing dispute with Market Express
Complaint Details
I'm writing to complain about the technical assistance I received from Market Express. After paying $962.77 for accessory, I found that it arrived significantly late. I've tried resolving this with your customer service team multiple times, including speaking with Alphonso Z., but have not received a satisfactory resolution.
Comments (2)
Mitchel Halvorson
May 03, 2025 05:42I'm updating my complaint because Market Express finally contacted me today. They've offered to replace the dress shirt, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Francisco Marco
May 26, 2025 05:16Dear customer, On behalf of Market Express, I would like to personally apologize for the inconvenience you've experienced with our consultation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate free additional service to address this situation. Additionally, we have documented this case (Reference: REF-A576433C) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jordan Thompson Client Support Executive Market Express
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