Billing dispute with Prime Medical Practice Corp.

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Prime Medical Practice Corp.. Can someone please provide an update?

Dear valued customer, Thank you for bringing this matter to our attention. We at Prime Medical Practice Corp. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smartwatch and have initiated an internal investigation (Reference: REF-0F95F7AD). One of our specialists from our Service Excellence will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Linda Jones Client Relations Manager Prime Medical Practice Corp. Customer Relations