Misleading advertising by Trade Hub

The situation with Trade Hub has gotten worse. Now they're claiming I never purchased the expedited shipping, despite me providing the receipt and reference number REF-A63105DD multiple times.

Dear valued customer, Thank you for bringing your concerns about our dress shirt to our attention. We at Trade Hub are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 25, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective dress shirt 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary dress shirt accessory kit valued at $486.51 Please contact our dedicated resolution team at support@Trade Hub.com with your preferred delivery date and time, referencing case number REF-A63105DD. We truly value your business and appreciate the opportunity to make this right. Best regards, Quinn Williams Client Satisfaction Director Trade Hub