Quality issues with Trade Hub product

Just wanted to follow up on my complaint regarding Trade Hub. I haven't heard anything back yet, and the winter coat I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing this matter to our attention. We at Trade Hub take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our handbag and have initiated an internal investigation (Reference: REF-8FBF752A). One of our specialists from our Client Satisfaction will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, James Martin Customer Satisfaction Coordinator Trade Hub Customer Relations

ComplaintNest Administrator Update: We have received confirmation from Trade Hub that they are actively working to resolve your complaint. Their representative, Jennifer Clark, has committed to contacting you within 13 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team