Quality issues with The Traditional Kitchen product
Complaint Details
On February 25, 2004, I signed up for The Traditional Kitchen's installation service at their South Enola, New Jersey location. I was told that the service would include account, but after paying $496.39, I discovered this wasn't the case. When I called to resolve this, Jackeline N. was unhelpful and refused to address my concerns.
Comments (2)
Fleta Barrows
May 19, 2025 05:33I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, The Traditional Kitchen has been much more responsive, though we still haven't reached a satisfactory resolution regarding their maintenance contract.
Jennie Brown
May 22, 2025 05:50Dear valued customer, Thank you for your complaint regarding the jeans you purchased on March 27, 2025. At The Traditional Kitchen, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $160.85 2. A replacement jeans with an extended warranty 3. A store credit of $160.85 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-E4848EA6. We value your business and hope to restore your confidence in our company. Best regards, Taylor Brown Resolution Center Manager The Traditional Kitchen
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