Unsatisfactory resolution from Knowledge Training

It's now been 12 days since my initial complaint, and Knowledge Training still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their installation service.

Dear valued customer, Thank you for bringing this matter to our attention. We at Knowledge Training take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our sweater and have initiated an internal investigation (Reference: REF-D20D9896). One of our specialists from our Customer Advocacy will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jessica Anderson Client Relations Manager Knowledge Training Customer Relations