Overcharged by Knowledge Training for service

After speaking with Peyton Johnson from the Service Excellence at Knowledge Training, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our athletic shoes to our attention. We at Knowledge Training are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 10, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective athletic shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary athletic shoes accessory kit valued at $158.13 Please contact our dedicated resolution team at support@Knowledge Training.com with your preferred delivery date and time, referencing case number REF-38956A06. We truly value your business and appreciate the opportunity to make this right. Best regards, Mary King Consumer Affairs Director Knowledge Training

ComplaintNest Administrator Update: We have received confirmation from Knowledge Training that they are actively working to resolve your complaint. Their representative, Quinn Lee, has committed to contacting you within 12 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team