Misleading advertising by Cloud Edge Long Beach
Complaint Details
I have been a loyal customer of Cloud Edge Long Beach for several years. However, my recent experience has been extremely disappointing. I ordered system (order #ORD-2088-EJB-2415) on November 29, 2012, and have encountered is not compatible as claimed. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Cooper Kuhlman
May 19, 2025 05:32It's now been 13 days since my initial complaint, and Cloud Edge Long Beach still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their repair service.
Admin User (Original)
May 19, 2025 05:39Dear valued customer, Thank you for bringing this matter to our attention. We at Cloud Edge Long Beach take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our specialty coffee and have initiated an internal investigation (Reference: REF-D20A02A9). One of our specialists from our Resolution Center will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, David Brown Customer Advocacy Manager Cloud Edge Long Beach Customer Relations
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Status updateStatus changed to "Resolved"