Refund refused by Cloud Edge Long Beach
Complaint Details
I am writing regarding order #ORD-9967-YLR-2854 placed with Cloud Edge Long Beach on August 26, 2007. I paid $604.23 for item, but when it arrived, I discovered was damaged upon delivery. I've made numerous attempts to contact customer service, but Gracie I. and other representatives have not been helpful in resolving this matter.
Comments (2)
Mozell Jerde
May 09, 2025 05:14An update to my situation: I've now spoken with three different representatives from Cloud Edge Long Beach, and each has given me conflicting information about how to resolve the issue with my grocery order. This is extremely frustrating.
Montana Yundt
May 23, 2025 06:01Dear valued customer, Thank you for bringing this matter to our attention. We at Cloud Edge Long Beach take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our prepared meal and have initiated an internal investigation (Reference: REF-0758C993). One of our specialists from our Consumer Affairs will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, James Smith Senior Customer Representative Cloud Edge Long Beach Customer Relations
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Status updateStatus changed to "Resolved"