Hidden fees discovered from Cloud Edge Long Beach
Complaint Details
I purchased a gadget from Cloud Edge Long Beach on May 26, 1992. Shortly after using it, I experienced had my warranty claim denied unfairly. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Candelario C. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Kaelyn Pfeffer
May 23, 2025 05:45It's now been 6 days since my initial complaint, and Cloud Edge Long Beach still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their premium membership.
Zachery Kerluke
May 11, 2025 05:51Dear customer, On behalf of Cloud Edge Long Beach, I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate full refund to address this situation. Additionally, we have documented this case (Reference: REF-3C56FE2F) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Casey Wilson Customer Service Manager Cloud Edge Long Beach
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