Essential Hospital International failed to honor their commitment

I want to acknowledge that Essential Hospital International has attempted to resolve this issue. However, the solution they're offering (a $98.26 store credit) isn't adequate considering I paid $98.26 for a television that never worked properly.

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Essential Hospital International's television and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Essential Hospital International and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team