Medical records inaccuracies at Diagnostic Foundation Milan

The situation with Diagnostic Foundation Milan has gotten worse. Now they're claiming I never purchased the extended warranty, despite me providing the receipt and reference number REF-F6D1ECD1 multiple times.

Dear valued customer, Thank you for your complaint regarding the headphones you purchased on May 7, 2025. At Diagnostic Foundation Milan, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $437.42 2. A replacement headphones with an extended warranty 3. A store credit of $437.42 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-F6D1ECD1. We value your business and hope to restore your confidence in our company. Best regards, Casey Jones Service Excellence Manager Diagnostic Foundation Milan