Robo Ware tech support failed to resolve issue

The situation with Robo Ware has gotten worse. Now they're claiming I never purchased the technical support package, despite me providing the receipt and reference number REF-A03FEC24 multiple times.

Dear valued customer, Thank you for your complaint regarding the grocery order you purchased on April 29, 2025. At Robo Ware, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $96.99 2. A replacement grocery order with an extended warranty 3. A store credit of $96.99 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-A03FEC24. We value your business and hope to restore your confidence in our company. Best regards, Alex Thompson Customer Experience Manager Robo Ware