Unsatisfactory resolution from Robo Ware
Complaint Details
I want to report a serious concern with Robo Ware's package that I purchased on May 7, 1988 from your West Mollyland, Massachusetts store. The product has had my warranty claim denied unfairly despite being advertised as high quality. I've contacted customer service three times and spoken to Kiley X., but my issue remains unresolved.
Comments (2)
Elwin Goldner
May 03, 2025 05:17Thank you for your response, but I'm still not satisfied with the resolution offered. The $228.20 refund only covers part of what I paid for the design service, and I've had to spend additional money to fix the issues caused.
Bradford Anderson
May 20, 2025 05:40Dear customer, On behalf of Robo Ware, I would like to personally apologize for the inconvenience you've experienced with our professional setup. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-6AED81CF) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jennifer Thomas Senior Customer Representative Robo Ware
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