Misleading advertising by Robo Ware

Electronics & Appliances Verified Contacted Company Aug 31, 2024
Robo Ware | Algeria | Skye Quitzon

Complaint Details

I am writing regarding order #ORD-8358-LAZ-2466 placed with Robo Ware on January 21, 1971. I paid $849.90 for package, but when it arrived, I discovered arrived significantly late. I've made numerous attempts to contact customer service, but Darrel S. and other representatives have not been helpful in resolving this matter.

853 views | 2 comments | Aug 31, 2024 13:59

Comments (2)

Skye Quitzon

Skye Quitzon

May 01, 2025 06:02

I'm updating my complaint because Robo Ware finally contacted me today. They've offered to replace the meal kit, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Zachery Kerluke

Zachery Kerluke

May 26, 2025 05:55

Dear valued customer, Thank you for bringing your concerns about our catering service to our attention. We at Robo Ware are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 8, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective catering service 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary catering service accessory kit valued at $427.68 Please contact our dedicated resolution team at support@Robo Ware.com with your preferred delivery date and time, referencing case number REF-FC45350A. We truly value your business and appreciate the opportunity to make this right. Best regards, Michael Davis Customer Retention Director Robo Ware

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Aug 31, 2024 Skye Quitzon

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May 26, 2025 System

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Status changed to "Contacted Company"

May 26, 2025 System