Security vulnerability in Meta Nexus Inc. product

I'm updating my complaint because Meta Nexus Inc. finally contacted me today. They've offered to replace the meal delivery, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing this matter to our attention. We at Meta Nexus Inc. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our grocery order and have initiated an internal investigation (Reference: REF-CA3561E3). One of our specialists from our Client Satisfaction will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Susan Wilson Resolution Specialist Meta Nexus Inc. Customer Relations

ComplaintNest Administrator Note: We have reviewed this complaint against Meta Nexus Inc. and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the meal kit. ComplaintNest Support Team