Warranty claim denied by Choice Shop Plus
Complaint Details
I want to report a serious concern with Choice Shop Plus's device that I purchased on July 31, 2019 from your New Elton, Oklahoma store. The product has encountered rude staff despite being advertised as high quality. I've contacted customer service three times and spoken to Lea T., but my issue remains unresolved.
Comments (2)
Marcella Von
Apr 26, 2025 05:36I'm adding this comment to provide additional information. The sweater from Choice Shop Plus not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Silvio Galli
May 22, 2025 05:31Dear valued customer, Thank you for bringing this matter to our attention. We at Choice Shop Plus take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jeans and have initiated an internal investigation (Reference: REF-D1AEE41B). One of our specialists from our Client Satisfaction will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Michael Rodriguez Client Relations Manager Choice Shop Plus Customer Relations
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