Billing dispute with SecurePulse Intelligence Punggol International

An update to my situation: I've now spoken with three different representatives from SecurePulse Intelligence Punggol International, and each has given me conflicting information about how to resolve the issue with my meal delivery. This is extremely frustrating.

Dear valued customer, Thank you for bringing your concerns about our subscription box to our attention. We at SecurePulse Intelligence Punggol International are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 24, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective subscription box 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary subscription box accessory kit valued at $495.21 Please contact our dedicated resolution team at support@SecurePulse Intelligence Punggol International.com with your preferred delivery date and time, referencing case number REF-360C1968. We truly value your business and appreciate the opportunity to make this right. Best regards, Jordan Hall Customer Service Director SecurePulse Intelligence Punggol International

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified SecurePulse Intelligence Punggol International of this issue through multiple channels. They have acknowledged receipt of this complaint on May 13, 2025 and have assigned it reference number REF-360C1968 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team