False promises made by Premier Renovations representative

I've received an email from Jennifer Smith at Premier Renovations offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The cookware set was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our furniture set to our attention. We at Premier Renovations are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 25, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective furniture set 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary furniture set accessory kit valued at $47.33 Please contact our dedicated resolution team at support@Premier Renovations.com with your preferred delivery date and time, referencing case number REF-37BC5E7F. We truly value your business and appreciate the opportunity to make this right. Best regards, Karen Hall Customer Advocacy Director Premier Renovations