Refund refused by Harmony Healing Florence

Thank you for your response, but I'm still not satisfied with the resolution offered. The $486.79 refund only covers part of what I paid for the customization service, and I've had to spend additional money to fix the issues caused.

Dear valued customer, Thank you for bringing this matter to our attention. We at Harmony Healing Florence take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our television and have initiated an internal investigation (Reference: REF-E464656E). One of our specialists from our Customer Success will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Richard Davis Support Team Lead Harmony Healing Florence Customer Relations

ComplaintNest Administrator Alert: We have noticed that Harmony Healing Florence has not yet responded to your complaint about their loyalty program. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team