Billing discrepancy with Harmony Healing Florence medical center

Just wanted to follow up on my complaint regarding Harmony Healing Florence. I haven't heard anything back yet, and the camera I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our headphones to our attention. We at Harmony Healing Florence are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 22, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective headphones 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary headphones accessory kit valued at $84.80 Please contact our dedicated resolution team at support@Harmony Healing Florence.com with your preferred delivery date and time, referencing case number REF-12D16ADF. We truly value your business and appreciate the opportunity to make this right. Best regards, Patricia Moore Customer Experience Director Harmony Healing Florence

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Harmony Healing Florence of this issue through multiple channels. They have acknowledged receipt of this complaint on March 31, 2025 and have assigned it reference number REF-12D16ADF in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team