Refund refused by Harmony Healing Florence

After my initial complaint, Harmony Healing Florence contacted me to troubleshoot the camera. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear customer, On behalf of Harmony Healing Florence, I would like to personally apologize for the inconvenience you've experienced with our technical support package. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complementary accessory package to address this situation. Additionally, we have documented this case (Reference: REF-191B6246) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Riley Robinson Senior Support Specialist Harmony Healing Florence