False promises made by Advisory Counsel of Diligent representative

Thank you for your response, but I'm still not satisfied with the resolution offered. The $78.25 refund only covers part of what I paid for the personal shopping service, and I've had to spend additional money to fix the issues caused.

Dear valued customer, Thank you for bringing this matter to our attention. We at Advisory Counsel of Diligent take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our specialty coffee and have initiated an internal investigation (Reference: REF-2AF1E9EA). One of our specialists from our Consumer Affairs will be contacting you within the next 3 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jennifer Rodriguez Brand Representative Advisory Counsel of Diligent Customer Relations

ComplaintNest Administrator Update: We have received confirmation from Advisory Counsel of Diligent that they are actively working to resolve your complaint. Their representative, Jordan Rodriguez, has committed to contacting you within 9 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team