Unsatisfactory resolution from The Healthy Tastes

After speaking with Sarah Jackson from the Client Satisfaction at The Healthy Tastes, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing this matter to our attention. We at The Healthy Tastes take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our winter coat and have initiated an internal investigation (Reference: REF-BDDCDA5D). One of our specialists from our Executive Customer Care will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, John Martin Customer Experience Specialist The Healthy Tastes Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified The Healthy Tastes of this issue through multiple channels. They have acknowledged receipt of this complaint on May 20, 2025 and have assigned it reference number REF-BDDCDA5D in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team